Submit a Claim Based on the new law from 1st of July 2018, presented by the Consumer General Direction, we would like to announce that the complaints book is available in electronic format, on our website. 


Although of contains a negative value associated to Multicert, we consider it essential for us to realize and detect any gaps that may arise in the provision of services to our customers, in a perspective of continuous improvement of our products and services.


We appreciate it if you could share with us your suggestions for improvement.


Where can you submit the claim?

Through the website:


If you pretend you can opt for an Online Dispute Resolution?

Access through the link: Online Dispute Resolution.


Where can you submit a suggestion for improvement?

Through email:


The Multicert thanks all suggestions for improvement and hopes to continue matching your expectations.